About the Role

ChurnZero is the leading Customer Success platform powering retention and growth for the world’s top SaaS companies. We’re entering a new chapter of scale — fueled by AI innovation, a modernized sales strategy, and a market-segmented GTM motion.

As a Professional Services Advisor you will be responsible for providing expert guidance and support to customers, ensuring they receive high-quality professional services tailored to their business needs. You will serve as a trusted advisor, helping clients navigate solutions, and optimize processes and platform utilization to maximize the value of our services.

Job Title: Professional Service Advisor

Classification: Exempt

Reports to: Vice President, Customer Success

Location: Remote - US Based

Target Base Salary Range: $90,000–$93,500 annual base salary

Target On-Target Earnings (OTE) Range: $100,000–$112,000 annual OTE target

Key Responsibilities:

• Lead discovery sessions to assess unique customer needs and tailor solutions accordingly.

• Partner with customers to design, implement and optimize customized ChurnZero configurations that align with their business objectives.

• Generate customized, on-demand reports to provide actionable insights from ChurnZero data.

• Develop clear documentation, templates, and guides to support customer self-sufficiency with configurations delivered.

• Manage multiple customer projects simultaneously, ensuring timely delivery and high-quality outcomes.

• Create and maintain project plans, tracking progress and providing regular stakeholder updates.

• Design scalable configuration frameworks that can be applied across multiple customers.

• Collaborate cross-functionally with internal teams to drive customer success and product alignment.

• Participate in customer Executive Business Reviews with CSMs, demonstrating the value of Professional Services and how it contributes to the customer’s overall success with ChurnZero

• Track and log time spent on projects and proactively discuss Professional Services consumption reports with customers to ensure alignment on usage and value.

Qualifications:

• 5+ years of experience in Customer Success and/or Professional Services, consulting, or solution architecture within a SaaS or technology company.

• Advanced technical proficiency with ChurnZero and strong knowledge of CRMs (Salesforce, HubSpot, etc.)

• Strong communication and project management skills

• Ability to think critically and strategically to identify opportunities to optimize customer ChurnZero systems

• Ability to use time productively and efficiently using the tools and resources available

• Energetic and self-motivated; a team player who is also a proactive and creative problem solver

• Ability to work independently and manage a large portfolio of large accounts

• Bachelor's degree or equivalent experience in a related field

About ChurnZero

ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.