ChurnZero is the leading platform in the Customer Success category, powering growth and retention for the world’s best SaaS companies. We're entering a new chapter of scale — fueled by AI innovation, modernized sales strategy, and market-segmented GTM execution.

As a Sales Development Representative (SDR), you’ll be on the front lines of growth — generating qualified pipeline, connecting with customer success leaders, and driving the conversations that power our record-breaking revenue engine. You’ll join a high-energy, collaborative team where your contributions directly impact company success and your career trajectory. If you’re hungry, coachable, and eager to grow into a quota-carrying sales role, this is your launchpad.

Job Title: Sales Development Representative (SDR)
Classification: Non-Exempt
Reports to: SDR Manager
Location: Hybrid – Washington, D.C., US-based preferred
Target Salary Range: $50,000 to $55,000 annual base salary, $70-75k OTE

What You’ll Do

• Own the top of the funnel by qualifying, educating, and progressing leads into sales-ready opportunities
• Conduct multi-channel outreach (phone, email, LinkedIn, social) to connect with high-potential prospects
• Research target accounts, identify key decision-makers, and craft personalized messaging to drive engagement
• Actively listen to uncover prospect pain points and position ChurnZero as the solution to their challenges
• Partner closely with Account Executives, Marketing, and Sales Leadership to optimize outreach campaigns
• Maintain accurate activity tracking, opportunity notes, and data hygiene in Salesforce
• Consistently hit or exceed monthly metrics for qualified meetings and pipeline contribution

What You’ll Bring

• A passion for learning, curiosity, and a growth mindset — no prior professional sales experience required
• Strong communication skills, both written and verbal — you can tell a compelling story and spark curiosity
• Confidence and resilience when reaching out to prospects and starting conversations
• Familiarity with modern sales tools like Salesforce, Outreach, ZoomInfo, LinkedIn Sales Navigator, and/or similar platforms is a plus — but we’ll teach you everything you need to know
• Highly organized, self-motivated, and adaptable in a fast-paced, collaborative environment
• Bachelor’s degree or equivalent work experience

Why Join Us

• Momentum — We’re exceeding plan and accelerating growth
• Clarity — Work within a defined ICP and structured territory strategy
• Support — Be coached by elite SDR leaders who have a proven track record of promoting talent
• Tools — Leverage a cutting-edge tech stack, including Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, and Orum
• Innovation — Sell a category-leading platform with a forward-looking AI roadmap
• Career Path — Top Performing SDRs earn promotions to Account Executive within 12–18 months

What Success Looks Like

• 100+ outbound activities/day across phone, email, and social
• 10+ qualified meetings/month booked for AEs
• Consistent contribution to quarterly pipeline targets
• Demonstrated growth in consultative selling skills and ability to manage executive-level conversations

Perks & Benefits

• Competitive base salary + uncapped commission
• Hybrid work flexibility
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Unlimited PTO
• Ongoing professional development and career advancement opportunities