We are a SaaS company in the customer success/customer growth space looking for an experienced Freelance Writer who can create thoughtful, high-quality content quickly. This role spans educational long(er)-form content and marketing copy, including blogs, ebooks, web copy, landing pages, email, social posts, and campaign assets.

You should be able to turn ideas into clear, engaging, well-structured content for B2B SaaS audiences, including customer success leaders, revenue leaders, operations leaders, and practitioners.

Job Title: Freelance B2B SaaS Content Writer / Copywriter
Classification: Project based, contract
Reports to: Senior Director, Marketing Communications
Location: Remote - US, preference for ET / Central based
Hourly Rate Range: $85.00 - $150.00 per hour

What you’ll do

• Write educational and thought leadership content such as blogs, guides, ebooks, and research-based assets (as needed)

• Write conversion-oriented marketing copy for web pages, landing pages, email, and campaign assets

• Repurpose content for different mediums

• Create short-form promotional copy for LinkedIn posts, newsletters and other promotional outlets

• Interview internal subject matter experts, as needed, and turn their insights into compelling, accurate content

• Adapt to our brand voice and follow AP style

• Work from briefs, but also suggest stronger angles, headlines, and narrative structures

• Deliver clean first drafts on deadline and incorporate feedback efficiently

What we’re looking for

• 5+ years of experience writing for B2B SaaS, ideally in customer success, revenue operations, retention, onboarding, adoption, lifecycle marketing, or adjacent categories

• Strong portfolio showing a mix of:

• educational blog content

• ebooks or white papers

• website or landing page copy

• email or campaign copy

• social copy

• Ability to write both informational and persuasive content

• Strong research skills

• Clear command of AP style

• Proven ability to learn a company’s tone and write in-brand

• Strong project management skills and fast turnaround times

• Familiarity with SEO fundamentals

What success looks like

• Drafts require light editing, not rewrites

• Content sounds informed, specific, and useful — not generic

• You can move between a blog, an ebook section, a landing page, and a social thread without losing voice or quality

• You are responsive, reliable, and consistently on deadline

To apply please send / share the following:

• 8 relevant writing samples, including at least one long-form educational asset (blog, ebook), as well as marketing material, web copy, social media

• A short note describing your experience in B2B SaaS and any work in customer success, retention, lifecycle, or revenue topics

• Your typical turnaround times

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.